Viewing a CI

Viewing a CI#

This screen provides detailed information about a specific Configuration Item (CI) in the CMDB (Configuration Management Database). Here, you can view, edit, track changes, and manage the lifecycle of the selected CI.

Configuration Item detail screen showing status information, version history and technical attributes

Viewing a CI#

What You Can See Here#

The page is displaying details for Switch 10 GB, a hardware item with the unique ID 6982300001.

Main Sections#

  1. CI Status Information (Top)

    • Current Incident State: Operational (working fine, no issues).

    • Current Deployment State: Production (currently in use).

    • Class: Hardware (categorized as an IT asset).

    • Created and Last Changed: Separate fields show who created the CI and when, and who last changed it and when.

  2. CI Version History (Middle)

    • Tracks different versions of this CI.

    • Each version includes: - Version Number (1, 2, etc.). - State at that time (Incident and Deployment states). - Timestamp & Author of the last change.

Note

Switch between showing only the newest version and showing all versions using the “Show one version” / “Show all versions” links above the version tree.

  1. Configuration Item Version Details (Bottom)

    • Technical details about the CI, including: - Vendor: Netgear. - Model: 8-Port Gigabit Ethernet Unmanaged Switch. - Description: Provides exact required speed, no downgrade. - Type: Switch.

Important

The available attributes are configured by the system administrator. See Configuration Item Definitions for the full reference.

What You Can Do Here#

In the CI Menu, you have several actions:

  • BACK - Return to the CI list.

  • HISTORY - View all changes made to this CI.

  • EDIT - Modify details such as the vendor, description, or state. (RW permissions required)

  • PRINT - Generate a printable version of this CI.

  • LINK - Create relationships with other CIs.

  • DUPLICATE - Clone this CI for quick creation of a similar one. (RW permissions required)

  • DELETE - Remove this CI from the system. (RW permissions required)

How You Can Use This Page#

  1. Track Hardware/Software Assets - Keep records of network switches, servers, or applications.

  2. Monitor Status Changes - Identify when a CI was moved to production, had an incident, or was retired.

  3. Edit or Update Details - Change vendor, model, description, or link it to other ITSM processes.

  4. Audit & Troubleshoot - If there are issues, check version history for past changes.