Sort a Ticket#

Select the target queue from the ticket menu. If the configuration is “New Window” click on menu item Queue.

Move Type#


By default, the action is immediate when using the dropdown.

Agent Ticket Zoom Dropdown Queue Selection Image
New Window

Configurable by the administrator.

This will show the queue as a menu item.

Agent Ticket Move Menu Image

You can then add a note. when moving.

Agent Ticket Move Image