System Permissions

Permissions are used to access queues and modules. There are seven basic permissions in the system.

Default Permissions

Permissions	Description
ro	User can read tickets or use a module.
create	User can create a ticket in a queue.
move_into	User can move a ticket into the queue.
note	User can add a note to a ticket.
owner	User can assign the owership or become the owner of a ticket.
priority	User can change the priority of a ticket.
rw	User has full access to a queue module.

Extended Permissions

There are some special pre-configured permissions which, when added, can be used to further limit access to modules.

Permissions	Description
phone	Access to phone screens.
close	Access to the close screen.
pending	Access to the pending screen.
bounce	Access to the bounce screen.
forward	Access to the forward screen.
compose	Access to the compose screen.
customer	Access to the customer screen.

Note

If a permission is configured, but not applied, it will be ignored. This means, until you implement the special permissions, the permissions will not be applied.

To activate these, use the system configuration option.

Core::Permission