User Toolbars

User toolbars appear in the navigation area, if configured, and give users quick access to filtered overviews.

Additionally, some toolbars are quick access items to create objects.

Lastly, there is also system views which can appear in the toolbar area.

Note

Toolbars can also be included in many add-on features like FAQ or ITSM packages.

Overviews

	Escalation View
	Status View
	Queue View
	Service View
	Mention View

Personal Views

The user toolbars include:

	Owned Tickets
	Locked Tickets
	Responsible Tickets
	Watched Tickets

Actions

The quick access icons include

	New Phone Ticket
	New Email Ticket
	New Process Ticket

Search Toolbars

There are several search toolbars available for use and these can be configured in the system configuration area.

Ticket Search Profile

If Frontend::ToolBarModule###210-Ticket::TicketSearchProfile is enabled, then saved profiles will be selectable directly in the toolbar.

Full Text Ticket Search

If Frontend::ToolBarModule###220-Ticket::TicketSearchFulltext is enabled then the entire ticket (excluding attachments and dynamic fields) will be searched.

Added in version 6.4.3: Additional configuration can be added to limit the search to ticket of specific attributes, by the system administrator. Most any attribute of type STRING can be configured to limit the results of the search.

Customer Search

If Frontend::ToolBarModule###230-CICSearchCustomerID is enabled, you may search for a customer, and access the customer information center directly.

Customer User Search

If Frontend::ToolBarModule###230-CICSearchCustomerUser is enabled, you may search for a customer user, and access the customer user information center directly.