Keyboard Navigation (Hot Keys)

Keyboard Navigation (Hot Keys)#

Use the following charts to find out how to navigate with the keyboard. The following is a complete list of predefined keyboard shortcuts within the system. By searching for the term “accesskeys” in the system configuration, you can reconfigure or add your own hotkey configurations to the other screens.

Browser

Access Key Windows

Access Key Mac

Firefox

Alt + Shift + Key

Control + Option + Key
Control +Alt + Key
Edge
Chrome
Safari

Alt + Key


Control +Alt + Key

See also

Mozilla Web Developer information about access keys.

Agent interface#

Action

Key

Dashboard overview

d

Customer Information Center search

c

Customer User Information Center search

y

Queue view

q

Admin modules overview

a

Service view

i

Status view

v

Escalation view

w

Responsible veiw

r

Locked view

k

Agent New phone ticket

n

New email ticket

m

Create New process ticket

p

Search Tickets

s

Escalation view

e

Ticket menu

t

Customer Interface#

Action

Key

Create new process ticket

o

Company Tickets

t

Create new Ticket

n

Search tickets

s