Keyboard Navigation (Hot Keys)

Use the following charts to find out how to navigate with the keyboard. The following is a complete list of predefined keyboard shortcuts within the system. By searching for the term “accesskeys” in the system configuration, you can reconfigure or add your own hotkey configurations to the other screens.

Browser	Access Key Windows	Access Key Mac
Firefox	Alt + Shift + Key	Control + Option + Key Control +Alt + Key
Edge Chrome Safari	Alt + Key	Control +Alt + Key

See also

Mozilla Web Developer information about access keys.

Agent interface

Action	Key
Dashboard overview	d
Customer Information Center search	c
Customer User Information Center search	y
Queue view	q
Admin modules overview	a
Service view	i
Status view	v
Escalation view	w
Responsible veiw	r
Locked view	k
Agent New phone ticket	n
New email ticket	m
Create New process ticket	p
Search Tickets	s
Escalation view	e
Ticket menu	t

Customer Interface

Action	Key
Create new process ticket	o
Company Tickets	t
Create new Ticket	n
Search tickets	s