Creating Tickets#
- To
The team which should deal with the issue.
- Subject
The topic of the issue.
- Text
A description of the issue.
- State
The current state of the ticket.
Optional items depending on configuration can include:
- Type
What is the type or request.
- Service
Which service is involved.
- Service Level Agreement
Which service level is applicable.
- Dynnamic Field Data
Additional data about the request.
- Priority
The priority of the request.
- Attachments
Attachments pertinent to the issue.