Transitions

Transitions#

Process Management Transition Add Image

The ticket data (entered in the Name field) is compared to the string in the value field. If the condition evaluates to True, the process transitions and all transition actions are applied.

Common Ticket Data for Comparison:

Name

Sample Value

TicketNumber

‘20101027000001’

Title

‘some title’

TicketID

123

State

‘some state’

StateID

123

StateType

‘some state type’

Priority

‘some priority’

PriorityID

123

Lock

‘lock’

LockID

123

Queue

‘some queue’

QueueID

123

CustomerID

‘customer_id_123’

CustomerUserID

‘customer_user_id_123’

Owner

‘some_owner_login’

OwnerID

123

Type

‘some ticket type’

TypeID

123

SLA

‘some sla’

SLAID

123

Service

‘some service’

ServiceID

123

Responsible

‘some_responsible_login’

ResponsibleID

123

Age

3456

Created

‘2010-10-27 20:15:00

CreateBy

123

Changed

‘2010-10-27 20:15:15’

ChangeBy

123

ArchiveFlag

‘y’

DynamicField_X

‘value_x’

Other parameters may and do exist. For more exotic configurations, consult the community or commercial support.

More on conditions: