Configure Mailbox Collection

Configure Mailbox Collection#

Schedule e-mail collection from any number of accounts by adding them to the system here. All standard protocols are supported.

Note

For systems with high-volume accounts or many mailboxes, we recommend direct delivery.

Search for this module in the administrator panel.

Add an account and enter for the following data:

Type: The protocol to use for the connection.
Authentication Type: Use user name and password (Password) or authentication token (OAuth2 token).
Username: The login name for the mailbox.
Password *: The password for the account.
OAuth2 token configuration *: Choose the correct authentication token for the user.
IMAP Folder *: If using one of the IMAP protocols, you may choose the folder to be collected.

Important

This may not be the folder INBOX. Leave empty, or check with your mail administrator for the proper setting.

Trusted: Choosing ‘yes’ allows mails to contain X-OTRS headers. X-OTRS headers will allow you to set ticket data without using a postmaster filter and is an advanced option.
Dispatching: Choose to dispatch all mails to a single queue ‘Dispatched by selected Queue.’ or use the recipient to determine the queue ‘Dispatched by To: field’.
Queue *: Choose the queue to receive all mail.
Validity: Validity of the account. ‘invalid’ or ‘invalid-temporary’ will not be collected.
Comment: Additional information for an administrator.

Note

Items with a * are optional based upon other settings.

In the overview screen you can delete an account or manually fetch just one account using the functions in the account list.