Set a Pending Time#

Summary#

Use this module to set the pending time of a ticket.

The name of the transition action is DynamicFieldPendingTimeSet

Note

Example Results

The screenshot depicts setting the state to pending auto close+ two days after the date set in “DeliverDate”.

Transition Action Module Configuration#

Key

Example value

Description

Mandatory

DynamicField

DeliveryDate

Name of the dynamic field

Yes

Offset

2d

Optional string with offset

No

State

1

Any state of the type pending auto/pending reminder

No

Important

Dynamic Field

The field must be a Ticket field of type Date or DateTime.

Offset Options#

An additional offset can be added to the date. The offset is a string with numbers and units. The units are:

  • d - days

  • h - hours

  • m - minutes

  • s - seconds

Offset Examples#

  • 1d 2h 3m 40s

  • 20h 13m