Agent Interface#

Your Znuny may differ depending upon modules, permissions, and setup, but the entry point for all agents is by default the Agent Dashboard.


Upon logging in, you will see the Agent Dashboard. There are header elements on the screen which are static and allow you to:

  • Navigate

  • Search

  • Set Personal Settings

You see the header elements below.

Interface Overview Image

In the following sections, different parts of the interface will be explained.


Ticket screens

Module Screens:


Special Views:

Personal Setting: