Manage Mentions

Manage Mentions#

Agent Ticket Mention View Image

Select one or more mentions from either the new mentions filter or the all mentions filter, or select all mentions using select all box at the top of the table then select the eye ball on the right side to unmentioned yourself on the tickets.

Your filter options are:

  • Unseen

  • All

Important

The unseen flag references the mention, and not the article count.