Operating Znuny

This chapter will introduce you to topics which are recommended in normal system operations. These include best practices as well as configuration options. This chapter expands on topics touched upon in the administration chapters.

Maintenance Tasks

Maintaining your instance consists of a variety of tasks. More information about some of these tasks are found in this chapter.

• Advanced Statistics
  • Formatting Excel Statistics
• Article Storage
  • Migrate to the Filesystem
  • Partial Migration
  • Performance Issues
  • File Structure
• Cron Scheduler Task Management
  • Daemon Scheduler Cron Task Manager – Task Settings
  • Setting structure
  • Default Active Tasks
  • Optional Tasks
  • Custom Task Slots (Custom1–Custom9)
  • File-Based GenericAgent Slots (GenericAgentFile1–5)
• Debugging and Logs
  • Application Log
  • Communication Log
  • Web service Log
• Screen Configuration
• Cloning a System for Staging or Development
  • Pre-Clone Preparation (Production System)
• Planned Maintenance
  • Maintenance Overview
  • Maintenance Window Settings
  • Manage Sessions
  • User Notifications
• The Archive System
  • Configure Archiving
  • Archiving Tickets
  • Restoring Tickets