Session Management

The Session Management module gives administrators a real-time view of all active sessions in the system. From here you can inspect individual sessions and forcibly terminate them when needed — for example when an agent account has been compromised or a user left without logging out.

Navigate to Admin → Session Management to open the module.

Session Overview

The sidebar counts are updated each time the page loads:

All sessions

Total number of active sessions across all user types.

Agent sessions

Sessions originating from the agent interface.

Customer sessions

Sessions originating from the customer portal.

Unique agents

Number of distinct agent logins with at least one active session.

Unique customers

Number of distinct customer user logins with at least one active session.

The session list in the main area shows the Session ID, Type (Agent or Customer), User, and a Kill link for each active session. Use the Filter for Sessions search box in the sidebar to narrow the list by session ID or user name.

Terminating Sessions

To end a single session, click Kill this session next to the entry in the list. The session is invalidated immediately and the user is logged out on their next request.

To end all active sessions at once, click Kill all sessions in the sidebar. Use this with care — it will log out every currently active agent and customer user.

Session Detail

Click the session ID link to open the detail view for that session. The detail view displays all data stored in the session record, including login time, last page visited, user identity fields, and any preference values cached in the session.

Useful fields in the detail view:

CreateTime / ChangeTime

When the session was first created and when it was last updated.

SessionSource

Identifies whether the session came from the AgentInterface or the customer portal.

LastScreenView

The URL the user visited most recently — helpful for troubleshooting access issues.

UserID / UserFullname / UserEmail

Identity of the user who owns this session.

Session Limits and Timeouts

Session lifetime and concurrency limits are configured in Admin → System Configuration. The relevant settings are:

SessionMaxTime

Maximum session lifetime in seconds regardless of activity. Default: 57600 (16 hours). After this time the session is invalidated and the user must log in again.

SessionMaxIdleTime

Maximum idle time in seconds. Default: 7200 (2 hours). A session inactive for longer than this value is automatically invalidated.

AgentSessionLimit

Maximum number of concurrent agent sessions system-wide. Default: 100.

AgentSessionPerUserLimit

Maximum number of concurrent sessions per agent login. Default: 20.

CustomerSessionLimit

Maximum number of concurrent customer sessions system-wide. Default: 100.

CustomerSessionPerUserLimit

Maximum number of concurrent sessions per customer user login. Default: 20.

Note

Reducing SessionMaxIdleTime is an effective way to automatically clean up abandoned sessions without requiring manual intervention through this module.