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  • .rst

Link Objects Together

Contents

  • Summary
  • Transition Action Module Configuration

Link Objects Together#

Summary#

This module allows you to link object together.

The name of the transition action is LinkAdd

Note

The objects can be any object and not just tickets. Every available object and link type can be used.

Warning

The parameter ForeignTicketID/ForeignTicketNumber does not work with this transition action.

Transition Action Module Configuration#

The following list shows the mandatory items.

Key

Example value

Description

Mandatory

SourceObject

Ticket

Possible objects could be ‘Appointment’, ‘Service’, ‘Ticket’, ‘FAQ’, ‘ITSMConfigItem’, ‘ITSMChange’, ‘ITSMWorkOrder’

Yes

SourceKey

<OTRS_TICKET_TicketID>

ID of the source object, Smart tags are supported

Yes

TargetObject

FAQ

See SourceObject

Yes

TargetKey

45054

ID of the source object, Smart tags are supported

Yes

Type

Normal

Possible values are ‘Normal’, ‘ParentChild’, ‘AlternativeTo’, ‘ConnectedTo’, ‘DependsOn’, ‘Includes’, ‘RelevantTo’

Yes

State

Valid

Link state, possible values are ‘Valid’ and ‘Temporary’. Do not use ‘Temporary’ unless you really know why.

Yes

Important

Considerations and Limitations

The available objects and link types may differ based upon your customizations and installed add-ons.

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Create an Article

Contents
  • Summary
  • Transition Action Module Configuration

By The Znuny Community and Team

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