Lock a Ticket

Summary

With this module you can set the customer user of a ticket.

The name of the transition action is TicketLockSet

Transition Action Module Configuration

The following list shows the mandatory items.

Key	Example Value	Description	Mandatory
Lock	lock	lock or unlock	yes, or LockID
LockID	1	1 = lock 2 = unlock	no. if Lock is used
UserID	123	A valid user id	no, will override the logged in user id

Tip

Owner After Lock

Using the UserID field will not lock the ticket to the user, but to the owner in the ticket. Generally the field is used to unlock tickets automatically.