There are overview screens for different objects. Each screen uses a pre-set filter and user-defined filters to aid agents in organizing their day.

Common Overview Settings#

Viewing mode#

Each overview is configurable per user. The viewing mode setting is independent for each of the overviews.

The viewing modes are:


A table representation of the filtered tickets in which each column contains a piece of ticket data.

View Mode Small Image

Medium increases the row height and stacks the rows of information. In this view, you cannot reconfigure the information to be shown.

View Mode Medium Image

Large adds a plain text accordion-style view of the last five articles of the ticket. You may quickly respond to the ticket in this way.

View Mode Large Image

Column Settings#

Using the at the upper right of any view screen will allow you to set tickets per page and select from available columns to be shown, or reorder columns.

Animated Settings Image

All Overviews#