HTTP::REST options#

There are some features added to the HTTP::REST transport:

SSL hostname verification#

Sometimes it is required to disable the verification of the hostname for SSL connections. This should setting be only enabled if you’re 100% certain.


By default the outgoing request will be JSON. For special use-cases the request can be transformed into the content-type application/x-www-form-urlencoded. Since version 6.2 the content-type text/xml is also available.

Additional Request Headers#

If needed, custom HTTP headers can be added to the request. They can also overwrite the default headers which are generated, like Content-Type. This option might be useful for certain situation where you need additional headers. Authentication with API keys might be on scenario. The value can be a literal, a system configuration (<OTRS_CONFIG_*>) or a combination of both.

HTTP::REST Transport Settings

Authentication Methods#

There are now four ways to authenticate with a provider service.

Client Certificate

Use a certicifcate and password to authenticate.

Client Cert Settings Image

Use a username and password to authenticate.

Basic Auth Settings Image

Use an additional request header.

Header Setting Image

Use an OAuth token.

OAuth Settings Image

Added in version 6.4.3: OAuth2 Token authentication