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Znuny documentation
About Znuny
Release overview
Znuny 7.1.1
Installation Instructions
Update instructions
Update to Znuny 7.1
Understanding the Software
What are States
What are Queues
Administrator Interface
Manage User Access
Manage Groups
Manage Roles
Manage Users (Agents)
Manage Customers (Customer User)
Manage User Backends
Synchronization Options
Adding a Team (Queue)
Managing Communication
Communication Templates
Automatic Responses
Authentication
OAuth2 Token Administration
Two-Factor Authentication
System Mail Management
System Email
Configure Mailbox Collection
Securing Communication
Extend Ticket Data (Dynamic Fields)
Web Service
Checkbox
Date
Date/Time
Dropdown
Multiselect
Textarea
Text
Dynamic Field Screens
Ticket Attribute Relations
Automate Tasks
Email Filtering
Scheduled Tasks (Generic Agent)
Ticket Notications
Process Management
Manage Processes
Activities Element
Activity Dialogs
Transitions
Condition Types in Transitions
Transition Actions
Generic Information
Create an Appointment
Remove an Appointment
Update an Appointment
Update a Configuration Item
Incrementing a Dynamic Field Value
Set a Pending Time
Delete a Dynamic Field
Invoke a Web Service
Link Objects Together
Create an Article
Send an Article
Create a Ticket
Set a Ticket Customer
Set a Dynamic Field
Lock a Ticket
Set a Ticket Priority
Set a Ticket Queue
Set a Ticket Responsible
Set a Ticket Service
Set a Ticket SLA
Set a Ticket State
Set a Ticket Title
Set a Ticket Type
Manage Ticket Subscriptions
Process Quick Start (Ready2Adopt)
Web Services
General Configuration
Network Transport Configuration
Provider
Requester
Invokers
Special Features
Web Service Notification Transport
Example web services
Mattermost
MS Teams
Installing Features
System Configuration
Managing Time Zones
Granting Limited Admin Privileges
Agent Interface
Overviews
View by Queue
View by Service
My Locked Tickets
View My Responsible
View Watched Tickets
View by Status
View Escalated Tickets
Perform a Bulk Action
Search Results
View Mentions
Working with Tickets
Common Features
Creating a Draft
Bounce a Communication
Close a Ticket
Answering Communications
Assign a Customer User
Compose a New Mail
E-Mail New Ticket
Resend an Email
Forward a Communication
Change Metadata (FreeText)
View the History
Lock/Unlock a Ticket
Linking Tickets To Objects
Merge Tickets
Sort a Ticket
Create a Note
Assign the Ticket
Set a Reminder
Caller Phoned-in Update
Call a Customer
Record a Ticket
View Message Source
Print a Ticket
Set the Priority
Become the Responsible Agent
Search for Tickets
Watch a Ticket
Manage Mentions
View Ticket Details
Working With Calendars
Calendar Overview
Adding Calendar Events
User Toolbars
Activity Notifications
Last views
Personal Settings
Agent Dashboards
Working with Statistics
Customer Interface
Customer User Dashboard
Customer User Preferences
Starting Processes
Creating Tickets
Viewing Tickets
Answering Tickets
Searching Tickets
Operating Znuny
The Archive System
Command Line Interface
ITSM Features
Znuny Development
General Information
System architecture
Znuny Internals
Getting Started
Theming
Skins
Project Contribution
Accessibility Guide
Code Style Guide
User Interface Guide
Contribute to Znuny
Translating the Application
Extending the Software
Publishing Extensions
Packaging Code
Package Porting
Module Layers
Code Testing
Unit Tests
Annexes
ACL Appendix
ACL Reference Guide
System Permissions
Event Reference
Managing Entities
Processing External Ticket Numbers
Keyboard Navigation (Hot Keys)
Placeholder Tags
E-Mail Headers
Statistics Attributes
Backing Up Your System
Glossary
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