Search for Tickets

You may search for tickets using

• the

• the Search item found under Ticket in the menu

• the full-text search toolbar, if configured.

See the section Search Results for more information.

Configure Search

By default, a full-text search is performed. You may add individual attributes to the search to refine your search.

Search Profiles

Create a search profile before searching to quickly load options or perform a quick search using the toolbar, if configured.

Update a Profile

It is possible, when loading a search profile, to save changes to the profile for refining a search.

Bookmark Search

Search profiles can be bookmarked using the Profile link option when searching.

Output Format

Get your results as a PDF, CSV, or XSLX document, or show them on the screen using the narmal option.