Transition Actions#
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Adding a transition action is always similar, only the attributes will change. See the following list for the individual needed attributes.
Overview
- Generic Information
- Create an Appointment
- Remove an Appointment
- Update an Appointment
- Update a Configuration Item
- Incrementing a Dynamic Field Value
- Set a Pending Time
- Delete a Dynamic Field
- Invoke a Web Service
- Link Objects Together
- Create an Article
- Send an Article
- Create a Ticket
- Set a Ticket Customer
- Set a Dynamic Field
- Lock a Ticket
- Set a Ticket Owner
- Set a Ticket Priority
- Set a Ticket Queue
- Set a Ticket Responsible
- Set a Ticket Service
- Set a Ticket SLA
- Set a Ticket State
- Set a Ticket Title
- Set a Ticket Type
- Manage Ticket Subscriptions