Transition Actions

Adding a transition action is always similar, only the attributes will change. See the following list for the individual needed attributes.

Overview

• Generic Information
  • Parameter Helper
  • Tags
  • Common Parameters
• Create an Appointment
  • Summary
  • Transition Action Module Configuration
• Remove an Appointment
  • Summary
  • Transition Action Module Configuration
• Update an Appointment
  • Summary
  • Transition Action Module Configuration
• Update a Configuration Item
  • Pre-Requisites
  • Summary
  • Transition Action Module Configuration
• Incrementing a Dynamic Field Value
  • Summary
  • Transition Action Module Configuration
• Set a Pending Time
  • Summary
  • Transition Action Module Configuration
• Delete a Dynamic Field
  • Summary
  • Transition Action Module Configuration
• Invoke a Web Service
  • Summary
  • Transition Action Module Configuration
• Link Objects Together
  • Summary
  • Transition Action Module Configuration
• Create an Article
  • Summary
  • Transition Action Module Configuration
• Send an Article
  • Summary
  • Transition Action Module Configuration
• Create a Ticket
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Customer
  • Summary
  • Transition Action Module Configuration
• Set a Dynamic Field
  • Summary
  • Transition Action Module Configuration
• Lock a Ticket
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Owner
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Priority
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Queue
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Responsible
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Service
  • Summary
  • Transition Action Module Configuration
• Set a Ticket SLA
  • Summary
  • Transition Action Module Configuration
• Set a Ticket State
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Title
  • Summary
  • Transition Action Module Configuration
• Set a Ticket Type
  • Summary
  • Transition Action Module Configuration
• Manage Ticket Subscriptions
  • Summary
  • Transition Action Module Configuration

See also

It is possible to use ticket placeholders when assigning values to different transition actions. Read more in the Placeholder Tags