Customer User Dashboard

After a successful login, a customer user will be directed to the ticket overview module. If no tickets are registered in the system, the user sees a button which will allow the customer user to create their first ticket. The customer is redirected to the “My Ticket” overview upon ticket creation. Here the customer can view all tickets created by and assigned to them. To aid the customer user, the columns are sortable:

Ticket#

The unique number assigned to the ticket.

Title

A combination of the ticket title and last subject.

State

The state of the request.

Age

The age since created. Tickets continue to age even after closed.

By default, all tickets in open states are shown. The customer user can choose between the filters:

• All

• Open

• Closed

Clicking on a ticket will lead to viewing the ticket.