Customer User Dashboard#
- Ticket#
The unique number assigned to the ticket.
- Title
A combination of the ticket title and last subject.
- State
The state of the request.
- Age
The age since created. Tickets continue to age even after closed.
By default, all tickets in open states are shown. The customer user can choose between the filters:
All
Open
Closed
Clicking on a ticket will lead to viewing the ticket.