Set a Ticket Priority#
Summary#
With this module you can set the priority a ticket.
The name of the transition action is TicketPrioritySet.
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example Value |
Description |
Mandatory |
|---|---|---|---|
Priority |
3 normal |
A valid ticket priority |
yes, or PriorityID |
PriorityID |
3 |
A valid ticket priority id |
no. if Priority is used |
UserID |
123 |
A valid user id |
no, will override the logged in user id |