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Znuny documentation

  • About Znuny
  • Installation
  • Update overview
    • Patch Level Update
    • Update to 6.1
    • Update to 6.2
    • Update to 6.3
    • Update to 6.4
    • Update to 6.5
  • Release overview
    • Znuny LTS 6.5.19
    • Znuny LTS 6.5.18
    • Znuny LTS 6.5.17
    • Znuny LTS 6.5.16
    • Znuny LTS 6.5.15
    • Znuny LTS 6.5.14
    • Znuny LTS 6.5.13
    • Znuny LTS 6.5.12
    • Znuny LTS 6.5.11
    • Znuny LTS 6.5.10
    • Znuny LTS 6.5.9
    • Znuny LTS 6.5.8
      • Overview
    • Znuny LTS 6.5.7
      • Overview
    • Znuny LTS 6.5.6
      • Overview
    • Znuny LTS 6.5.5
      • Overview
    • Znuny LTS 6.5.4
      • Overview
    • Znuny LTS 6.5.3
      • Overview
    • Znuny LTS 6.5.2
      • Overview
    • Znuny LTS 6.5.1
      • Overview
    • Znuny 6.4.4
      • New Features
    • Znuny 6.4.3
      • New Features
    • Znuny 6.4.2
      • New Features
    • Znuny 6.4.1
      • New Features
    • Znuny 6.3.4
      • New Features
    • Znuny 6.3.3
      • New Features
      • Relevant Changes For Developers
    • Znuny 6.3.2
      • Changes
    • Znuny 6.3.1
      • New Features
    • Znuny 6.2.2
      • New Features
    • Znuny 6.2.1
      • New Features
    • Znuny 6.1.2
      • New Features
    • Znuny 6.1.1
      • New Features
      • Relevant changes for developer
  • Understanding the Software
    • Ticket Escalation
    • Ticket Priorities
    • What are States
    • Ticket Types
    • What are Queues
  • Administrator Interface
    • Manage User Access
      • Manage Groups
      • Manage Roles
      • Manage Users (Agents)
      • Manage Customers (Customer User)
      • Manage User Backends
      • Synchronization Options
    • Adding a Team (Queue)
    • Services and Service Levels
      • Managing Service Level Agreements
      • Managing Services
    • Managing Communication
      • Communication Templates
      • Automatic Responses
    • Authentication
      • OAuth2 Token Administration
      • Two-Factor Authentication
    • System Mail Management
      • System Email
      • Configure Mailbox Collection
    • Securing Communication
    • Extend Ticket Data (Dynamic Fields)
      • Web Service
      • Checkbox
      • Date
      • Date/Time
      • Dropdown
      • Multiselect
      • Textarea
      • Text
      • Dynamic Field Screens
    • Ticket Attribute Relations
    • Automate Tasks
      • Email Filtering
      • Scheduled Tasks (Generic Agent)
    • Process Management
      • Manage Processes
      • Activities Element
      • Activity Dialogs
      • Transitions
        • Condition Types in Transitions
      • Transition Actions
        • Generic Information
        • Create an Appointment
        • Remove an Appointment
        • Update an Appointment
        • Update a Configuration Item
        • Incrementing a Dynamic Field Value
        • Set a Pending Time
        • Delete a Dynamic Field
        • Invoke a Web Service
        • Link Objects Together
        • Create an Article
        • Send an Article
        • Create a Ticket
        • Set a Ticket Customer
        • Set a Dynamic Field
        • Lock a Ticket
        • Set a Ticket Priority
        • Set a Ticket Queue
        • Set a Ticket Responsible
        • Set a Ticket Service
        • Set a Ticket SLA
        • Set a Ticket State
        • Set a Ticket Title
        • Set a Ticket Type
        • Manage Ticket Subscriptions
    • Web Services
      • General Configuration
      • Network Transport Configuration
      • Provider
      • Requester
      • Invokers
      • Special Features
      • Web Service Notification Transport
      • Example web services
        • Mattermost
        • MS Teams
    • Installing Features
    • System Configuration
      • Managing Time Zones
    • Granting Limited Admin Privileges
  • Agent Interface
    • Overviews
      • View by Queue
      • View by Service
      • My Locked Tickets
      • View My Responsible
      • View Watched Tickets
      • View by Status
      • View Escalated Tickets
      • Perform a Bulk Action
      • Search Results
    • Working with Tickets
      • Common Features
      • Bounce a Communication
      • Close a Ticket
      • Answering Communications
      • Assign a Customer User
      • Compose a New Mail
      • E-Mail New Ticket
      • Resend an Email
      • Forward a Communication
      • Change Metadata (FreeText)
      • View the History
      • Lock/Unlock a Ticket
      • Linking Tickets To Objects
      • Merge Tickets
      • Sort a Ticket
      • Create a Note
      • Copy an Article to Another Ticket
      • Assign the Ticket
      • Set a Reminder
      • Caller Phoned-in Update
      • Call a Customer
      • Record a Ticket
      • View Message Source
      • Print a Ticket
      • Set the Priority
      • Become the Responsible Agent
      • Search for Tickets
      • Watch a Ticket
      • Manage Mentions
      • View Ticket Details
    • Working With Calendars
      • Calendar Overview
      • Adding Calendar Events
    • User Toolbars
    • Last views
    • Personal Settings
    • Agent Dashboards
    • Reporting
  • Customer Interface
    • Customer User Dashboard
    • Customer User Preferences
    • Starting Processes
    • Creating Tickets
    • Viewing Tickets
    • Answering Tickets
    • Searching Tickets
  • Operating Znuny
    • The Archive System
    • Planned Maintenance
  • Command Line Interface
    • Advanced Statistics
  • ITSM Features
  • General information
    • Working Hours and Calendars
    • How Ticket Escalation Works
  • Annexes
    • ACL Appendix
      • ACL Reference Guide
    • System Permissions
    • Event Reference
    • Understanding Events
    • Managing Entities
    • Processing External Ticket Numbers
    • Keyboard Navigation (Hot Keys)
    • Placeholder Tags
    • E-Mail Headers
    • Statistics Attributes
    • Backing Up Your System
  • Glossary
  • .rst

Update overview

Update overview#

Use the following pages as a guide to updating Znuny. Each version is individual, as the instruction differ from version to version, even if they are similar.

If you are updating over multiple versions, please know that you must update to each minor version along the way.

  • Patch Level Update
    • Prepare
    • Backup
    • Update
    • Start Znuny
  • Update to 6.1
    • Preparations
    • Update via RPM
    • Update via source
    • Execute the migration script
    • Update installed packages
    • Restart everything
  • Update to 6.2
    • Preparations
    • Update via RPM
    • Update via source
    • Execute the migration script
    • Update installed packages
    • Restart everything
  • Update to 6.3
    • Preparations
    • New Required Modules
    • Update via RPM
    • Update via source
    • Execute the migration script
    • Update installed packages
    • Install Hotfix
    • Restart everything
    • Deactivate maintenance
  • Update to 6.4
    • Preparations
    • New Required Modules
    • Update via RPM
    • Update via source
    • Execute the migration script
    • Update installed packages (if not done above)
    • Restart everything
    • Deactivate maintenance
    • Post Update Changes
  • Update to 6.5
    • Preparations
    • New Required Modules
    • Update via RPM
    • Update via source
    • Execute the migration script
    • Reinstall or Upgrade Add-ons (Packages)
    • Restart everything
    • Deactivate maintenance
    • Post Update Changes

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Installation

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Patch Level Update

By The Znuny Community and Team

© Copyright 2021-2026, Znuny Project.