Copy an Article to Another Ticket#

It is now possible to copy an article to a linked ticket. Do this by clicking Tranfer notice in the article menu of an any communication.

  1. Select which linked ticket should receive the article.

  2. Select if a copy of the article should be created in the current ticket.

Note to linked ticket image

This action copies the subject and body of the communication to the defined ticket by default.

Here you see one or more tickets can be selected. All linked tickets are shown, regardless of link type or direction.

Image of dropdown selected tickets