Set a Ticket SLA#
Summary#
With this module you can set the service level agreement (SLA) of a ticket.
The name of the transition action is TicketSLASet and should be used in combination with TicketServiceSet.
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example Value |
Description |
Mandatory |
|---|---|---|---|
SLA |
Low priority |
A valid SLA |
yes, or SLAID |
SLAID |
1 |
A valid SLA ID |
no. if SLA is used |
UserID |
123 |
A valid user ID |
no, will override the logged in user id |
Important
Services and SLAs
An SLA can be set, only if the service of the ticket belongs to the SLA. This means you must ensure the ticket has a service or combine this transition action with TicketServiceSet
Tip
System Configuration
The configuration Ticket::Service must be enabled.