Resend an Email

Important

Message failure is only reported in combination with Kernel::System::Email::SMTP*. Sending failure when using Sendmail will not be reported.

Do this by selecting Resend in the article menu.

Resending an e-mail after hard failure opens the agent ticket compose screen with all previous data. Make changes as necessary and click send.

Note

A message failure warning will be visible before a hard failure happens. The amount of retries is configurable. Contact your administrator for more information.

Soft Failure

Hard Failure

A hard failure results in a notification. The article menu Resend then appears.

Note

The message should be helpful to inform you which changes should be made. i.e recipient or network error (as seen in our example).