Set a Ticket State#
Summary#
With this module you can set the state of a ticket.
The name of the transition action is TicketStateSet.
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example value |
Description |
Mandatory |
|---|---|---|---|
State |
open |
A valid ticket state. |
Yes, or use StateID. |
StateID |
2 |
A valid state id. |
Not if State is used. |
PendingTime |
2022-11-01 00:00:00 |
A valid ISO date time stamp. |
Yes, if the state is of the state type pending auto or pending reminder. |
PendingTimeDiff |
3600 |
Seconds added to the time of the transition action’s exectution. |
No, only if PendingTime is not used. |
UserID |
123 |
Can be used to override the current user id. |
Optional |