Set a Ticket State#

Summary#

With this module you can set the state of a ticket.

The name of the transition action is TicketStateSet.

Example transition action

Transition Action Module Configuration#

The following list shows the mandatory items.

Key

Example value

Description

Mandatory

State

open

A valid ticket state.

Yes, or use StateID.

StateID

2

A valid state id.

Not if State is used.

PendingTime

2022-11-01 00:00:00

A valid ISO date time stamp.

Yes, if the state is of the state type pending auto or pending reminder.

PendingTimeDiff

3600

Seconds added to the time of the transition action’s exectution.

No, only if PendingTime is not used.

UserID

123

Can be used to override the current user id.

Optional