Set a Ticket State#
Summary#
With this module you can set the state of a ticket.
The name of the transition action is TicketStateSet.
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example Value |
Description |
Mandatory |
|---|---|---|---|
State |
open |
A valid ticket state |
yes, or StateID |
StateID |
1 |
A valid ticket state ID |
no. if State is used |
PendingTime |
2022-11-01 00:00:00 |
A valid ISO date time stamp |
yes, if pending auto or pending reminder state type is chosen |
PendingTimeDiff |
1400 |
A unit in minutes from now |
no, if PendingTime is used |
UserID |
123 |
A valid user ID |
no, will override the logged in user id |