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Znuny documentation
About Znuny
Installation
Update overview
Update to 6.1
Update to 6.2
Update to 6.3
Update to 6.4
Update to 6.5
Release overview
6.5.2
Overview
6.5.1
Overview
6.4.4
New Features
6.4.3
New Features
6.4.2
New Features
6.4.1
New Features
6.3.4
New Features
6.3.3
New Features
Relevant Changes For Developers
6.3.2
Changes
6.3.1
New Features
6.2.2
New Features
6.2.1
New Features
6.1.2
New Features
6.1.1
New Features
Relevant changes for developer
General information
Working Hours and Calendars
How Ticket Escalation Works
Agent Interface
Overviews
View by Queue
View by Service
My Locked Tickets
View My Responsible
View Watched Tickets
View by Status
View Escalated Tickets
Perform a Bulk Action
Search Results
Working with Tickets
Common Features
Bounce a Communication
Close a Ticket
Answering Communications
Assign a Customer User
Compose a New Mail
E-Mail New Ticket
Resend an Email
Forward a Communication
Change Metadata (FreeText)
View the History
Lock/Unlock a Ticket
Linking Tickets To Objects
Merge Tickets
Sort a Ticket
Create a Note
Copy an Article to Another Ticket
Assign the Ticket
Set a Reminder
Caller Phoned-in Update
Call a Customer
Record a Ticket
View Message Source
Print a Ticket
Set the Priority
Become the Responsible Agent
Search for Tickets
Watch a Ticket
Manage Mentions
View Ticket Details
Working With Calendars
Calendar Overview
Adding Calendar Events
User Toolbars
Last views
Personal Settings
Agent Dashboards
Reporting
Administrator Interface
Manage User Access
Manage Groups
Manage Roles
Manage Users (Agents)
Manage Customers (Customer User)
Manage User Backends
Services and Service Levels
Managing Service Level Agreements
Managing Services
Managing Communication
Communication Templates
Authentication
OAuth2 Token Administration
System Mail Management
System Email
Configure Mailbox Collection
Securing Communication
Dynamic Fields
Type Web service
Dynamic Field Screens
Ticket Attribute Relations
Automate Tasks
Email Filtering
Scheduled Tasks (Generic Agent)
Process Management
Manage Processes
Activities Element
Activity Dialogs
Transitions
Condition Types in Transitions
Transition Actions
Generic Information
Create an Appointment
Remove an Appointment
Update an Appointment
Update a Configuration Item
Incrementing a Dynamic Field Value
Set a Pending Time
Delete a Dynamic Field
Invoke a Web Service
Link Objects Together
Create an Article
Send an Article
Create a Ticket
Set a Ticket Customer
Set a Dynamic Field
Lock a Ticket
Set a Ticket Priority
Set a Ticket Queue
Set a Ticket Responsible
Set a Ticket Service
Set a Ticket SLA
Set a Ticket State
Set a Ticket Title
Set a Ticket Type
Manage Ticket Subscriptions
Web Services
General Configuration
Network Transport Configuration
Provider
Requester
Invokers
Special Features
Web Service Notification Transport
Example web services
Mattermost
MS Teams
Installing Features
Configure Your System
Command Line Interface
ITSM Features
Znuny Development
General Information
System architecture
Znuny Internals
Getting Started
Theming
Skins
Project Contribution
Accessibility Guide
Code Style Guide
User Interface Guide
Contribute to Znuny
Translating the Application
Extending the Software
Publishing Extensions
Packaging Code
Package Porting
Module Layers
Code Testing
Unit Tests
Annexes
ACL Appendix
ACL Reference Guide
System Permissions
Understanding Events
Event Reference
Managing Entities
Placeholder Tags
Keyboard Navigation (Hot Keys)
E-Mail Headers
Glossary
.rst
.pdf
Email Filtering
Email Filtering
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