Set a Ticket Type#
Summary#
With this module you can set the ticket type.
The name of the transition action is TicketTypeSet.
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example Value |
Description |
Mandatory |
|---|---|---|---|
Type |
A title |
A valid ticket type |
yes, or TypeID |
TypeID |
1 |
A valid ticket type id |
no, if Type is set |
UserID |
123 |
A valid user ID |
no, will override the logged in user id |
Hint
The setting Ticket::Type must be enabled in the system configuration.