Manage User Access#

The comes ready to use with built-in user management. Data sources can differ, but the software is ready-to-run.

Types Of Access#

There are different types of users in the software.These are divided into:

  • Customer Users And

  • Agent Users

Each user type has their own individual interface

User Type


User (a.k.a agent)

Agent Interface (

Customer User

Customer Interface (

User type sources are individually configurable. Depending on your system configuration you may be able to edit users, customer users, and their information, or only read such.

Supported Backends#

Authentication Backend#

For user authentication the system can use the following sources:

  • Database

  • Directory Service

  • HTTP Basic Authentication (the basis for Singe-Sign-On)

  • Radius server

Data Source#

For maintainability it’s easier to use the Active Directory or other directory service for maintaining your data.

  • Database

  • Directory Service


Synchronization of agent user data is possible but the data source is always a database table.

Customer user synchronization is not currently supported.

User Access Diagram#

Here’s an example access concept.

graph TD user(Logged in User) user --> role1(Role One) user --> role2(Role Two) role2 --> group1(Group One) role1 --> group2(Group Two) group1 --> permissions_rw group2 --> permissions_owner group2 --> permissions_ro group2 --> permissions_note role1 --> group3(Group Three) group3 --> permissions_ro group3 --> permissions_priority

A general rule is that a group is a resource, and a role provides permissions to a resource.

In the rest of this chapter we will discuss how to use groups and rolls to manage access to different parts of the system and to create teams.