Set a Ticket Queue#
Summary#
With this module you can set the queue a ticket.
The name of the transition action is TicketQueueSet
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example Value |
Description |
Mandatory |
|---|---|---|---|
Queue |
3 normal |
A valid ticket queue |
yes, or QueueID |
QueueID |
3 |
A valid ticket queue ID |
no. if Queue is used |
UserID |
123 |
A valid user id |
no, will override the logged in user id |