Understanding Events

Events are triggered when objects are modified. An event registered, can’t perform some interesting automation. Events are classified as Pre- or Post-Event Modules. Here we list the most commonly used event modules available and what they do.

Optional Modules

Optional modules can be activated and configured as needed.

Added in version 6.5: Ticket::EventModulePost DynamicFieldFromCustomerCompany

Ticket::EventModulePost###2700-ForceOwnerResetOnMove

Resets the owner of a ticket when moved to a new queue.

Ticket::EventModulePost###2800-ForceStateChangeOnLock

Can change the staet of a ticket, when locked.

Ticket::EventModulePost###3100-LockAfterCreate

Automatically lock the ticket to the ticket creator.

Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser

Register information from customer user a dynamic field to a ticket at the event.

Ticket::EventModulePost DynamicFieldFromCustomerCompany

Register information from a customer company dynamic field to a ticket at the event.

Ticket::EventModulePost###9600-TicketDynamicFieldDefault

Write a default value to a dynamic field at the event.

In many cases, settings can be changed, like the event or other options. In cases like TicketDynamicFieldDefault, you will be required to make other settings. For the events DynamicFieldFromCustomer* you will have to add additional fields and set the mapping requirements. All the options for these settings, and the activation of the modules, can be found in the system configuration.

You can navigate to the settings on the left-hand side, as seen below.