Creating Tickets

Creating Tickets#

The heart of customer support is the ticket. A ticket can be created using the Create Ticket menu option. By deafault the required fields are:

Customer Ticket Message

To: The team which should deal with the issue.
Subject: The topic of the issue.
Text: A description of the issue.
State: The current state of the ticket.

Optional items depending on configuration can include:

Type: What is the type or request.
Service: Which service is involved.
Service Level Agreement: Which service level is applicable.
Dynnamic Field Data: Additional data about the request.
Priority: The priority of the request.
Attachments: Attachments pertinent to the issue.