View by Service

Select Service View from the Ticket navigation menu, use the toolbar icon if configured.

Important

The icon will only appear if you’ve selected services under My Services in the user preferences screen.

Note

All ticket are grouped by service. A user must have rw permissions in the tickets queue to see a ticket.

Filter all tickets in the system:

All

List of open tickets, even if locked.

Available

List of open tickets, not currently locked.