Link Objects Together#
Summary#
This module allows you to link object together.
The name of the transition action is LinkAdd
Note
The objects can be any object and not just tickets. Every available object and link type can be used.
Warning
The parameter ForeignTicketID/ForeignTicketNumber does not work with this transition action.
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example value |
Description |
Mandatory |
|---|---|---|---|
SourceObject |
Ticket |
Possible objects could be ‘Appointment’, ‘Service’, ‘Ticket’, ‘FAQ’, ‘ITSMConfigItem’, ‘ITSMChange’, ‘ITSMWorkOrder’ |
Yes |
SourceKey |
<OTRS_TICKET_TicketID> |
ID of the source object, Smart tags are supported |
Yes |
TargetObject |
FAQ |
See SourceObject |
Yes |
TargetKey |
45054 |
ID of the source object, Smart tags are supported |
Yes |
Type |
Normal |
Possible values are ‘Normal’, ‘ParentChild’, ‘AlternativeTo’, ‘ConnectedTo’, ‘DependsOn’, ‘Includes’, ‘RelevantTo’ |
Yes |
State |
Valid |
Link state, possible values are ‘Valid’ and ‘Temporary’. Do not use ‘Temporary’ unless you really know why. |
Yes |
Important
Considerations and Limitations
The available objects and link types may differ based upon your customizations and installed add-ons.