Set a Pending Time#
Summary#
Use this module to set the pending time of a ticket.
The name of the transition action is DynamicFieldPendingTimeSet
Note
Example Results
The screenshot depicts setting the state to pending auto close+ two days after the date set in “DeliverDate”.
Transition Action Module Configuration#
Key |
Example value |
Description |
Mandatory |
|---|---|---|---|
DynamicField |
DeliveryDate |
Name of the dynamic field |
Yes |
Offset |
2d |
Optional string with offset |
No |
State |
1 |
Any state of the type pending auto/pending reminder |
No |
Important
Dynamic Field
The field must be a Ticket field of type Date or DateTime.
Offset Options#
An additional offset can be added to the date. The offset is a string with numbers and units. The units are:
d - days
h - hours
m - minutes
s - seconds
Offset Examples#
1d 2h 3m 40s
20h 13m