Working Hours and Calendars

Working hours in calendars are defined within the system configuration and used for escalation calculation.

Work Calendars

Work calendars not to be configured with the web calendars. Work calendars are configured centrally and used by the following components for calculation of escalation.

• Queues

• Service Level Agreements

Configure a Work Calendar

Calendars are configured in the system configuration under the navigation group:

Znuny > Core > Time

Here you have, by default, ten calendars, starting with Core::Time (default calendar). The default will apply if no calendar is selected. For each calendar you have the following options:

• TimeWorkingHours

• TimeVacationDaysOneTime

• TimeVacationDays

• TimeZone

• CalendarWeekDayStart

• CalendarName

Note

For single timezone systems, you can set your default timezone for all users with UserDefaultTimeZone in Core::Time.

Important

Ensue that OTRSTimeZone is set to the timezone of your server. We recommend to always use UTC on your servers.