Customer User Preferences

You customer users may set their own preferences in the customer user preferences screen located in the personal menu under their icon at the top left of the screen.

The options available by default are:

Change password

Set a new password by filling in your current password and a new one. This option can be not visible for certain authentication methods.

Interface language

Select the main interface language.

Time Zone

Select your personal time zone. All times will be displayed relative to this time zone.

Ticket overview

Select after which period ticket overviews should refresh automatically.

Number of displayed tickets

Select how many tickets should be shown in overviews by default.

Last view - limit

Select how many last views should be shown.

Last view - types

Select which types should be displayed.

Optionally avialbale settings include but are not limited to:

PGP Key

Upload your PGP key.

S/MIME Key

Upload your S/MIME key.