Set a Ticket Responsible#
Summary#
With this module you can set the responsible for a ticket.
The name of the transition action is TicketResponsibleSet
Transition Action Module Configuration#
The following list shows the mandatory items.
Key |
Example Value |
Description |
Mandatory |
|---|---|---|---|
Responsible |
agent |
A valid user |
yes, or ResponsibleID |
ResponsibleID |
1 |
A valid user id |
no. if Responsible is used |
UserID |
123 |
A valid user id |
no, will override the logged in user id |