Set a Ticket Service

Set a Ticket Service#

Summary#

With this module you can set the service of a ticket.

The name of the transition action is TicketServiceSet and should be used in combination with TicketSLASet.

Example transition action

Transition Action Module Configuration#

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Service

Hardware

A valid service

yes, or ServiceID

ServiceID

1

A valid service ID

no. if Service is used

UserID

123

A valid user ID

no, will override the logged in user id

Important

Services and Customers

It’s important to know that a service can be set independent of an SLA, the customer has to either be assigned the service or it must be available as a default service.

Setting an default service:

Default Services

Setting an user specific service:

Customer Specific Services

Tip

System Configuration

The configuration Ticket::Service should be enabled.