Manage Ticket Subscriptions

Manage Ticket Subscriptions#

Summary#

A transition action to control a ticket’s watching agents. The watcher(s) can be added (Subscribe) and removed (Unsubscribe).

The name of the transition action is TicketWatchSet.

Example transition action

Transition Action Module Configuration#

Key

Example value

Description

Mandatory

Action

Subscribe

‘Subscribe’, ‘Unsubscribe’ and UnsubscribeAll’

yes

PostMasterSearch

info@znuny.com

One or more valid user

yes, for (Un)Subscribe

UserIDs

1

One or more valid user ids

yes, for (Un)Subscribe

UserLogin

root@localhost

One or more valid user login

yes, for (Un)Subscribe

Unsubscribe All Example:

Example transition action

Note

Multiple Values

Multiple values for PostMasterSearch, UserIDs and UserLogin are possible. They need to be separated with a ,. Smart tags like <OTRS_TICKET_OwnerID> for the values are also allowed.