Configure Mailbox Collection#

Schedule e-mail collection from any number of accounts by adding them to the system here. All standard protocols are supported.

Note

For systems with high-volume accounts or many mailboxes, we recommend direct delivery.

Search for this module in the administrator panel.

Adding an Account#

Add an account and enter for the following data:

Type: The protocol to use for the connection.
Authentication Type: Use user name and password (Password) or authentication token (OAuth2 token).
Username: The login name for the mailbox.
Password *: The password for the account.
OAuth2 token configuration *: Choose the correct authentication token for the user.
IMAP Folder *: If using one of the IMAP protocols, you may choose the folder to be collected.
Trusted: Choosing ‘yes’ allows mails to contain X-OTRS headers. X-OTRS headers will allow you to set ticket data without using a postmaster filter and is an advanced option.
Dispatching: Choose to dispatch all mails to a single queue ‘Dispatched by selected Queue.’ or use the recipient to determine the queue ‘Dispatched by To: field’.
Queue *: Choose the queue to receive all mail.
Validity: Validity of the account. ‘invalid’ or ‘invalid-temporary’ will not be collected.
Comment: Additional information for an administrator.

Note

Items with a * are optional based upon other settings.

In the overview screen you can delete an account or manually fetch just one account using the functions in the account list.