The customer user interface is a separate interface meant to provive access to resources such as, but not limited to, tickets. From the very start, customer users can self-register with your system and begin creating requests. In addition to self-registration, your customers can also request automatic password resets from the login page, if they’ve fogotten their password. In this section we want to dive into the customer interface and it’s functions.
The main inteface components are:
Includes a customizable logo and company headline.
- User menu
Access to logout and user preferences.
- Navigation menu
Access to all available modules.
- Content area
Where the selected module will display its content.
Customer User Functions#
Using the provided interface can be a great enhancement for your customer service experience, as it gives your customers more control over their tickets and replaces the need for keeping old emails, by providing online access to their entire history of communication with your organization. Collecting required data during process start or ticket creation is just one of the benefits. The following features are offered out-of-the-box: