Viewing Tickets#

When viewing a ticket, the customer user has access to the basic ticket data and dynamic fields, based on the configuration.

Customer Ticket Zoom

  • Ticket number

  • State

  • Priority

  • Queue

  • etc.

A customer may, depending on permissions and configuration:

  • Reply to the selected message

  • Browse other articles

  • Upload attachments

  • Change the status of the ticket

A second menu item will appear for the customer to have an overview of all ticket from the organization: Company Tickets

The overview has the same options as the Customer User Dashboard