Special Features

GenericAgent Module

Invokers can be called with a GenericAgent custom module. This might be helpful, e.g. if you like to execute an invoker in regular intervals. Like every other GenericAgent this one can be run manually, via automatic or event execution. The module is called for every single ticket which matches the ticket and article filter.

Use Kernel::System::GenericAgent::ExecuteInvoker as the module.

Param	Example value	Description	Mandatory
Webservice	Pizzaservice	Name of the web service	Yes
Invoker	OrderPizza	Name of the invoker	Yes
Asynchronous	1	Type of execution	No

Transition Action ExecuteInvoker

To execute an invoker from a process the transition action ExecuteInvoker can be used.

Find more in the section Process Management.