Working with Tickets#
Depending on the job, there are various screens “out-of-the-box” for use. Each screen has its distinct purpose and respects permission groups and access control lists.
Below you find all the screaks available per default.
Available Screens#
- Common Features
- Bounce a Communication
- Close a Ticket
- Answering Communications
- Assign a Customer User
- Compose a New Mail
- E-Mail New Ticket
- Resend an Email
- Forward a Communication
- Change Metadata (FreeText)
- View the History
- Lock/Unlock a Ticket
- Linking Tickets To Objects
- Merge Tickets
- Sort a Ticket
- Create a Note
- Copy an Article to Another Ticket
- Assign the Ticket
- Set a Reminder
- Caller Phoned-in Update
- Call a Customer
- Record a Ticket
- View Message Source
- Print a Ticket
- Set the Priority
- Become the Responsible Agent
- Search for Tickets
- Watch a Ticket
- Manage Mentions
- View Ticket Details