Create an Article

Create an Article#

This module allows you to create a ticket article.

The name of the transition action is TicketArticleCreate

The following list shows the mandatory items.

Key	Example value	Description	Mandatory
Body	Some text	Plain text or HTML text based on content type.	yes
Charset	utf-8	Only utf=8 should be used.	no
CommunicationChannel	Internal	Defines the channel of communication.	no
ContentType	text/html; charset=utf-8	The content Type of the communication.	yes, if no MimeType and Charset is used
DynamicField_NameX	value	Add a dynamic field of object article or ticket.	no
From	Some Agent <email@example.com>	The sender.	yes
HistoryComment	Added Note	A free text comment.	yes
HistoryType	AddNote	The type of the history entry. Must be a valid type.	yes
IsVisibleForCustomer	1	Defines visibility.	yes
MimeType	text/html	The MIME Type of the communication.	no
SenderType	agent	Defines the sender type.	yes
Subject	Internal	Defines the channel of communication.	yes
To	Some customer <email@example.com>	The recipient.	yes
UserID	1	The user ID one is used.	no, will override the logged in user id
UnlockOnAway	1	Unlocks ticket when owner is away.	no

Added in version 6.5.4: Add a dynamic field when creating an article. DynamicField_NameX

This is list of default valid types. Valid types are found in the database table ticket_history_types