Extending the Software

Here is a collection of chapters to aid you in extending the software to fit your needs.

• Publishing Extensions
  • Package Management
  • Package Distribution
  • Package Commands
• Packaging Code
  • Package Specification File
  • Example Source File
  • Build Package
  • Package Life Cycle
• Package Porting
  • DateTime
  • Drag and Drop
  • Administration Screens Improvements
  • Migrate Configuration
  • User Permissions
  • Ticket API changes
  • Article API Changes
  • SysConfig API Changes
  • LinkObject API Changes
  • Communication Log Support for PostMaster Filters
  • Process Mail Queue for Unit Tests
  • Widget Handling
  • Older Versions
• Module Layers
  • Authentication and User Management
  • Queue Preferences Module
  • Service Preferences Module
  • SLA Preferences Module
  • Other Core Functions
  • Output Filter Module
  • Stats Module
  • Ticket Number Generator Modules
  • Ticket Event Module
  • Frontend Modules
  • Notification Module
  • Ticket Menu Module
  • Network Transport
  • Invoker
  • Unit Test Example
  • WSDL Extension Example
  • WADL Extension Example
  • Web Service SOAP Extension Example
  • Web Service REST Extension Example
  • Daemon And Scheduler
  • Dynamic Fields
  • Other functions
  • Email Handling

See also the Hello World Example.