In Release 6.2.2, we fixed bugs and added two enhancements.

There are no new features.


Process Tree View

It is now possible to show the list of active processes, as a tree-view, independently in the agent and customer frontend

Process Screen Comparison

Use the system configuration setting:

  • Ticket::Frontend::AgentTicketProcess###ProcessListTreeView

  • Ticket::Frontend::CustomerTicketProcess###ProcessListTreeView

Name your processes using the :: convention.

Process Administration

To update your system, follow the Updating Instructions

See the detailed changelog here: