Features

In Release 6.2.2, we fixed bugs and added two enhancements.

There are no new features.

Enhancements

Process Tree View

It is now possible to show the list of active processes, as a tree-view, independently in the agent and customer frontend

Process Screen Comparison

Use the system configuration setting:

  • Ticket::Frontend::AgentTicketProcess###ProcessListTreeView

  • Ticket::Frontend::CustomerTicketProcess###ProcessListTreeView

Name your processes using the :: convention.

Process Administration

To update your system, follow the Updating Instructions

See the detailed changelog here:

Changelog