Set a Ticket Responsible

Summary

With this module you can set the responsible for a ticket.

The name of the transition action is TicketResponsibleSet

Example transition action

Transition Action Module Configuration

The following list shows the mandatory items.

Key

Example Value

Description

Mandatory

Responsible

agent

A valid user

yes, or ResponsibleID

ResponsibleID

1

A valid user id

no. if Responsible is used

UserID

123

A valid user id

no, will override the logged in user id